Need a hand?

• Didn’t get the reset email? Check spam, then try again — reset links expire after an hour.
• Signed up with Apple or Google? Use the same button you used originally. Social accounts don’t have a password unless you set one.
• Still stuck? Email us from the address you signed up with and we’ll sort it out.

Check-ins need foreground location and you have to actually be at the venue — we verify you’re inside its radius. If it keeps failing: make sure location permission is set to “While Using the App”, that precise location is on, and that you’re not on a VPN that moves your apparent location. We never track you in the background.

Hours, addresses, and tags largely come from OpenStreetMap and venue operators, so they can drift. Tap Report this venue at the bottom of any venue page to flag bad info, a closed business, or a duplicate. If you run the venue, claim it (below) and you can correct it yourself.

Poppin has zero tolerance for abusive users or objectionable content. You can report any venue, and you can report or block any person from your friends list or a group session via the ⋯ menu. Blocking hides that person from you immediately. Every report is reviewed within 24 hours and violating content is removed. See the Terms for the full policy.

In the app: Profile → Privacy & data → Delete my account. This permanently removes your profile, check-ins, friends, saved venues, and group history. It cannot be undone and takes effect immediately. If you can’t get into the app, email hello@poppin.app from your account address and we’ll delete it for you.

For access, correction, or export of your data, contact privacy@poppin.app. Details of what we collect and why are in the Privacy Policy.

Run a bar, club, or restaurant that’s listed? Open the venue in the app and tap I run this venue to claim it. Once approved you can correct your hours and details, upload a photo, and post events and deals. Claims are reviewed manually — email hello@poppin.app if yours is taking longer than a couple of days.